Managing your boat booking

Want to know more about the booking process, managing your reservation, and cancelations? You got it - click here to find booking-specific information.
  • Can I extend my boat holiday after the initial booking?

    There’s a huge chance you’ll love your time on the boat so much, you won’t want to leave.

    Unfortunately, we can’t guarantee that we’ll be able to tack on an extra week on your booking. And we can definitely not guarantee we’ll have the same boat available. High season and all that, you understand.

    Never hurts to give it a shot, though, so send as an email if you’re thinking about it. With enough time, our team can try to work something out with the charter partner.

    But to be on the safe side? If you know you’ll take to boat life like a fish to water, book an extra week immediately!

  • What do I do if my crew changes?

    If the number of crew members remains the same, just send us an email with the following information:

    • which crew members have walked the plank/dropped out
    • names of new crew members & ID/passport photo (both sides)

    If you’re adding more people to your crew than the original booking, check your boat’s occupancy limit. For safety reasons, that limit cannot be exceeded, and the charter company will have no choice but to refuse to check-in extra people or cancel your booking.

  • What do I have to do if more people join my crew after booking?

    If you added more people to your crew, send us an email update as soon as possible. We’ll need their details so we can add them to your crew list.

    The number of crew cannot exceed your boat’s max occupancy limit.

    For example, if your booking is a boat with the max occupancy of 8 people – and your original crew at the time of booking is 8 people (or 7 if you’re hiring a skipper) – no one else can join you on that boat.

    If this does happen, let us know as soon as possible and we’ll try to arrange a larger boat for you. Cancelation fees may apply, depending on the conditions of your booking. We can’t guarantee we’ll be able to find a boat for your selected dates.

  • What if I have to cancel my booking?

    It’s possible to cancel your booking, but we may charge a cancelation fee if your booking is not eligible for free cancellation or is non-refundable. This fee could be partial or full, depending on when you cancel.

    You’ll find all the details regarding cancelations in your booking confirmation. We’ll email the confirmation to you after we process your payment and confirm the booking with the charter company. After requesting cancellation, you’ll receive an email confirmation or further instructions.

  • Where can I see my booking details?

    As soon as we lock in your boat rental with the charter company and process the payment, we’ll email you with all the details of your booking.

  • When will I receive my booking confirmation?

    You’ll receive your booking confirmation email as soon as we double-check your boat’s availability with the charter partner and process your initial payment amount.

    Please give us up to 48 hours for this – it sometimes takes charter companies a day to get back to us. In case you’re paying with a credit card, we’ll charge for the communicated amount as soon as we confirm boat availability. We’ll send the confirmation email after a successful payment.

    In case you’re paying via bank transfer, we’ll notify you to make the payment once we confirm boat availability. Your booking confirmation will arrive 24-48 hours after you make the bank transfer (depending on how long it takes for the banks to process it).

  • How to make a booking for friends or family?

    We’d love to help you surprise your loved ones with the ultimate gift – the sea adventure of a lifetime! Unfortunately, you can’t book for anyone unless they’re a part of your crew. There’s a whole forest of privacy and transparency laws around this. So as much as we’d love to help, our hands are tied.

  • How old do I need to be to book a boat?

    To book a boat on our platform, you have to be 18 years of age or older. And you need a valid ID. This is the law in all the countries we operate in, so no exceptions, unfortunately.

  • What details do I need to provide to book?

    To get the ball rolling, we’ll just need the basics: your name, email, and phone number. Once we secure your booking, we’ll email you for additional information if we need it – for example, your crew list (and basic details), a valid boat license if booking bareboat, and similar.

  • Why do you need personal information from my traveling party/crew?

    We need your crew’s basic details (names and dates of birth) to create a crew list. The charter company uses this information to handle the tourist tax fee payment for you.

  • Where can I see booking conditions?

    You’ll find some of the general booking conditions – license, age, payment, and similar – right here in the support hub. If there are any conditions specific to a charter company or a boat (like ‘no stag/hen parties’ and similar), you’ll find them on the boat page.

  • Can I make changes to my booking online?

    Right now, we don’t offer an option to manage your booking online.

    That’s because all changes to dates, boats, and extras need to be approved by our charter partner. But if you absolutely have to make a change, email us the details as soon as possible (especially for date changes). We’ll contact the charter company and do our best to accommodate your request.

  • How do I change my booking dates?

    In the charter world, changing the date of your booking is difficult, especially during the high season (June – September). That’s because most boat holiday makers book a year in advance, reserving date slots and making it impossible for charter companies to be flexible in this area.

    However, if you absolutely must move things around, drop us an email as soon as you’re aware of it.

    We’ll do our best to find other date/boat options for you. (We cannot guarantee the same boat in case we’re able to arrange a date change for you.)

    Before booking, we strongly urge you to:

    • never book simply to ‘reserve’ a boat or a date
    • verify dates with all your crew members
    • if you have to make changes, inform us as soon as possible