Marina & check-in/check-out

Everything you need to know about getting to your boat, finding your charter base & check-in/check-out times, and making provisioning arrangements.
  • When can I check-in?

    You’ll find the check-in time on the boat page.. If you can’t check in during the provided time, shoot us an email. We’ll contact the charter company & see if we can arrange a different time slot. If that’s not possible, we’ll try to find a similar boat with check-in times that work for you.

  • What time is check-in/check-out?

    Just like hotels on dry land, check-in and check-out times can vary. You’ll find that information on the boat page.

    But don’t worry – we’ll also include check-in/check-out time (and other relevant charter/marina information) in your booking confirmation email.

    You can safely assume that check-in hours are early/late afternoon, and check-out hours are early morning.

  • Can I take out my boat earlier than stated in the rental terms?

    Certain charter partners offer an early check-in option that lets you set sail in the morning rather than the late afternoon. If such an option exists for your chosen boat, you’ll spot it as a paid extra on the boat’s description page. If it’s not there, don’t worry – we’re pretty resourceful. Shoot us an email, and we’ll do our best to sort out an early departure for you and your crew.

  • How do I know where the boat is located?

    Finding your check-in point in a busy marina can be a bit of a challenge, but we’ve got you covered. After you book, we’ll send you an email with detailed instructions to help you locate your check-in point at the charter base.

  • When will I receive the charter’s contact details?

    As soon as your payment sails through, we’ll drop the charter’s contact details and all the booking info straight into your email inbox.

  • How can I provision my boat in advance?

    Some charter companies offer a provisioning service, either full or partial. Depending on their flexibility and offers (and your budget), this will cost you between EUR 25 and EUR 40 per person per day.

    If you want to take care of provisioning yourself, your best bet is to do it a day before (or morning of) your check-in. If you’re arriving a day early, you could contact the charter company and ask if they’d be willing to safely store your provisions overnight (which means you’ll have a lot less of carrying around to do).

  • What is a crew list?

    A crew list is like a headcount of your shipmates and it’s not just for our record keeping.

    In most countries, laws require charter companies to submit a crew list to a governmental agency (usually the Ministry for Maritime Affairs). Also, a crew list is handy for calculating the tourist tax, since the charter company handles the processing of that payment for you.

  • What happens if the boat gets damaged during the rental period?

    Let’s hope it doesn’t happen, but if you find yourself facing damage during your boat rental, contact the charter company immediately. They’ll guide you through the next steps. If repairs on the spot aren’t possible, you may have to cut your journey short and return to base.

    At check-in, you’ll get the charter’s contact information and other instructions about what to do in case of accidents, damage, or breakage on the boat.

    Depending on the damage and the responsibility for that damage, this could make a significant dent in your security deposit.

  • I'm arriving by car - can I park at the marina?

    Most marinas have large car parks, and you shouldn’t have a problem finding a spot if you’re driving in.

    You’ll need to pay to park your car in the marina.

    Daily and weekly rates for marina car parking are listed on the boat page (bottom of the page, section labeled ‘Marina Information).

  • Where do I find the address for the marina?

    You can find the address of your marina at the bottom of the boat page, in your booking confirmation (you’ll get it via email), on the marina’s website, or by contacting us.

  • Where do I find the charter base in the marina?

    Finding your check-in point in a busy marina can be a bit of a challenge, but we’ve got you covered. We’ll send you detailed instructions to help you locate your check-in point at the charter base.

  • Do I have to clean the boat when I leave?

    While your transit log covers the final cleaning, it’s best to leave the boat tidy. If there’s more cleaning than usual needed, you might get hit with an additional fee.

  • How do I get to the marina from the airport or train station?

    You can grab a taxi, catch a shuttle, or take public transport.

    If you’re flying to the nearest airport, check the boat page – most will contain information about an average taxi fare.

    Need more options? Drop our customer care experts an email and they’ll recommend extra options based on how you’re arriving.

  • Where can I refuel?

    Most charter destination countries have the refueling situation well in hand. You’ll find gas stations in most large marinas, close to large ports, and around major coastal cities.

  • Who do I contact in case of an accident on sea?

    National Maritime Rescue Coordination Centers are responsible for safety at sea. You’ll find a partial list with phone numbers on this link. In case of an accident or incident at sea, call the number for the country you’re in. If you’re in Croatia, call 195 – the number for the National Maritime Rescue Coordination Centre Rijeka (MRCC Rijeka) – or send a distress call via VHF channel 16.